Returns Policy

If you purchase an inappropriate quality goods, you have the right to return such goods to us within 7 (seven) business days from the date of delivery to you. In this case, the item of inappropriate quality is replaced free of charge with the appropriate quality product or the money is paid back to you.

If you notice any defects after you receive your goods, please take pictures of the defects and send it to us immediately by e-mail to info@crazy4kids.eu. Upon the receipt of them, we will investigate it and determine whether the defect was a factory-made. We will immediately inform you about the decision by the means of communication you specify.

In order to return the item to us in the above cases (except after-sales service), please inform us by the phone number indicated in the contacts. In the event that the reason for the return of the product is inadequate quality, we undertake to replace the item of inappropriate quality with a good quality product or refund the money paid for the product. Goods of inappropriate quality are replaced or returned in accordance with the "Rules for Return and Replacement of Goods, approved in 2001". June 29 Order of the Minister of Economy Nr. 217.
Return of good quality goods is only possible in accordance with the Minister of Economy of 2001. August 17 by Order no. 258 approved “Rules for the Sale of Goods and Provision of Services when Contracts are Made Using Communication Means”. In this case, Buyer pays the cost of returning the goods.

When returning goods, the following conditions must be met:

1. Returned goods must be in the original orderly package (this does not apply to the return of the defective goods);

2. Product must be undamaged by the Buyer;

3. The product must not have lost its commercial appearance (undamaged labels, unshielded protective films, etc.) (this does not apply to the return of the defective goods);

4. Returned goods must be of the same type as received by the Buyer;

5. When returning the goods it is necessary to submit the purchase document, the guarantee voucher (if it was issued separately) and the completed return document which will be issued to you upon request.